Terms of Service

Perform+ is a marketplace that connects clients with personal coaches we have vetted. We review each coach's identity, certifications and background and interview them before they can accept bookings.

Coaches are independent professionals, not employees of Perform+. Each coach is responsible for how they deliver their sessions. Perform+ runs the platform: matching, booking, payments, support and safety tools.

You must be at least 18 to create an account. A parent or guardian may book sessions for their child through their own account, and stays responsible for that booking.

Give accurate details and keep your password private. You are responsible for activity on your account. Tell us straight away if you think someone else has used it.

Exercise carries a risk of injury. Before you train, tell your coach about any injury, medical condition, pregnancy or recent birth, and get clearance from a doctor where appropriate. Stop and tell your coach if anything feels wrong during a session.

Coaches do not give medical advice and are not a substitute for a doctor or physiotherapist.

In an emergency call 123 (ambulance) or 122 (police) first. The SOS button in the app alerts Perform+ and shares your approximate location; it does not call emergency services for you.

Each coach sets their own price per session, never below EGP 600 for a 60-minute session. The price is shown before you book. Partner and small-group sessions are priced as shown on the coach's profile.

You pay Perform+, not the coach. Payment is by InstaPay to the handle shown at checkout, with a screenshot of the transfer. A booking is confirmed only after we verify your payment and the coach accepts.

Perform+ keeps a commission from each session and pays the rest to the coach.

Never pay a coach directly, or arrange sessions with a coach you found on Perform+ outside the platform. Payments made outside Perform+ are not protected and break these terms.

Session packages (8, 12 or 16 sessions) are discounted and must be used within their validity period (30, 30 and 42 days respectively), counted from purchase. Unused sessions expire at the end of that period.

You can cancel a session up to 24 hours before it starts. A cancelled package session goes back into your package. For a single paid session cancelled in time, we refund it or hold it as credit, as you prefer.

Cancellations later than 24 hours before the start, and no-shows, are charged in full.

If your coach cancels, or does not arrive, you get a full refund or a free rebooking.

Refunds go back by the method you paid with, usually within 7 working days of approval.

Treat coaches and other users with respect. Harassment, discrimination, threats or any unsafe behaviour will lead to suspension or removal, and we may involve the police.

Coaches and clients rate each other after sessions. Ratings must be honest and about the session.

Where available, a client may choose to record the audio of a session held in their home, for their own safety. The coach is told when a recording is running. Only the client and authorised Perform+ staff can access a recording; the coach cannot. Recordings are deleted after 10 days unless they are needed for a reported incident.

We vet coaches carefully, but we cannot guarantee results or control everything that happens in a session. To the extent the law allows, Perform+ is not liable for indirect losses, and our total liability for any claim is limited to the amount you paid for the sessions concerned. Nothing in these terms limits liability that cannot be limited by law.

We may suspend or close an account that breaks these terms. You can delete your account at any time from your profile (Account & privacy → Delete account). Some records, such as payments and completed sessions, are kept in anonymised form as the law requires.

We may update these terms. If a change matters, we will tell you in the app or by email before it takes effect, and ask you to agree again where needed.

These terms are governed by the laws of the Arab Republic of Egypt, and the courts of Cairo have jurisdiction.

Questions: support@performplus.fit or WhatsApp 01557450099.